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BJ's baffling mobile right-swipe machine-learning move

When BJ's Wholesale Club on Thursday (May 3) said that it would leverage machine learning in its mobile app, it joined the crowded club of companies boasting A.I. capabilities while remaining vague on the details.

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Has a U.K. company figured out how to fix the loyalty problem with its mobile banking app?

One of the longest-running retail problems involves loyalty points and gift cards and the fact that shoppers tend to either forget about them or find them too much of a hassle to redeem.

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Walmart’s mobile checkout trial is a major advance

In-aisle checkout gets a big push from the world’s largest retailer.

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What is geofencing? Putting location to work

Geofencing is a service that triggers an action when a device enters a set location. From coupons and notifications, to engagement features and security alerts — businesses are finding creative ways to use these virtual boundaries.

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Will an EZPass mobile payment partnership work? It very well could

With a smartphone and an RFID tag on the window, shoppers may be able to forgo using plastic at all gas stations and drive-through restaurants. But will they?

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Who does JD Power say has best wireless purchase experience?

JD Power just released the results of their 2018 wireless purchase experience study. There are a couple important bits of information that buyers need to know, but no one is talking about.

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CIO Leadership Live with John Hill, CIO at Carhartt | Ep 5

In this lively one-hour discussion, show host Maryfran Johnson talks with Carhartt's CIO John Hill about the evolving role of the IT leader, the quest for innovation game changers and how Carhartt tackled digital transformation by...

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Amazon Go uses wireless to launch retail grocery store

How Amazon Go uses wireless to first transform the traditional retail grocery sector, and eventually all of retail.

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PCI's embrace of mobile PIN is a real game changer

The PCI Council is allowing the most sensitive part of a payment card transaction to happen on a device that it acknowledges is highly dangerous and unstable.

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Embrace mobile, or it will run over you

Visa has learned this lesson, but Kroger is still resisting.

The Riva S can be used in any room.

How smart was it for Williams-Sonoma to drop $112M for an AR firm?

AR is a nice retail mobile add-on, but what Williams-Sonoma needs more is to address retail fundamentals. W-S, look to Amazon for an example.

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Target Pay's holiday launch is good for shoppers, bad for retail

Will forcing shoppers to use a different payment mechanism for every retailer be a good thing? Or will it just dampen mobile payment enthusiasm overall?

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The 'retail apocalypse' is a myth

Online shopping is killing brick-and-mortar retail, right? Wrong! The reality is better than you think.

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NIST: In mobile authentication, think hardware, not software

The National Institute of Standards and Technology is trying to bolster ecommerce authentication on desktops and mobile devices.

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Retailers can go Google, or they can go mobile

Being able to track shoppers as they move from online to in-store has been a marketing goal for years. Google says it has an answer. You just have to trust it blindly.

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What Amazon Prime Day tells us about mobile app loyalty

What does it mean that users of the Amazon app were less likely to venture into a physical store on the day of Amazon's big sale?

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Memo to IT: You do know that a mobile phone is still a phone, right?

While other retailers hide their phone number, Zappos encourages its shoppers to call. There are good reasons to remember that a mobile device is still primarily a phone.

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Amazon Go is a great mobile solution, but for the wrong problem

Mobile-accessed video analytics could be a wonderful retail technology, but only if it’s used to attack the right problem.

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