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These days, a lot of companies are moving to remote support. Done right, it allows you to resolve customer issues quickly, limit downtime and maintain peak productivity. Done wrong, remote support can cause more problems than it solves. As proof, here are four remote support horror stories, as told by IT professionals who rely on remote access to connect with their customers.
The better your engagement and support processes are, the more efficient and productive your business will be. But you need the right remote support tool - and choosing the best one for your organization is critical to success. Look not at just the solution's features but also at what it offers you in results. Many competitors and non-purpose-built support solutions won't give you the results you need to get the job done right and on time.
Watch an on-demand demonstration of LogMeIn Central an endpoint management solution enabling IT professionals to effectively monitor, manage and secure their endpoint infrastructure. Whether you have remote employees or endpoints scattered across the globe, LogMeIn Central provides IT organizations with the speed, flexibility and insight needed to increase productivity, reduce IT costs and mitigate risk.
IT professionals consider endpoint management a priority and evolving workplace trends demand it, but ONLY HALF ARE PROACTIVELY ADDRESSING SECURITY CONCERNS before a breach occurs
Based on insights from Jason Stamper of 451 Research and Nikita Ivanov, CTO of GridGain Systems, this whitepaper delves into these critical topics and discusses how Apache Ignite and GridGain are addressing them.
Organizations are running their business on exponentially more data, created by more users, from different devices, and through different IT services and digital processes. While some data growth is fueled by new applications, it also arrives increasingly from non-traditional IT sources, including digital media, machines, and edge devices.
Discover the best practices from HPE’s IT Advisory Consulting Services for migrating and transforming applications in Hybrid IT by capitalizing on innovative platforms, modern application architectures, agile development tools and proven methodologies.
60% of QA professionals at B2C companies are worried about their level of code coverage. Automation is a crucial piece in building a continuous delivery pipeline, but it must be balanced with manual testing for optimal results. Find out how to implement the right strategy that works for your agile development team.